There are several ways to find out about community resources. You can always call Lifeline by dialing 211 for an up-to-date listing of all resources in Monroe County.
You can also find a comprehensive listing of services in Monroe County at the Fingerlakes 211 System website: https://www.211lifeline.org. This site is helpful to find out what is available in your community. You can fill in the blanks in the chart below to create a quick reference list of referral resources for families in your jurisdiction or area.
| Types of Services | Agency | Contact Information |
|---|---|---|
| Information & Referral Services | Finger Lakes Region, NY 2-1-1 | https://www.211lifeline.org/
2-1-1 |
| Social Services | Monroe County Department of Human Services | https://www.monroecounty.gov/hs |
| My Wayfinder | TogetherNow | https://community.my-wayfinder.org/ |
| The Child Advocacy Center of Greater Rochester |
Previously known as Bivona Child Advocacy Center | https://www.cacgroc.org/ |
| Monroe County Family Support Center | Monroe County Department of Human Services | https://www.monroecounty.gov/hs-fact-far |
| Child Care Centers | The New York State Office of Children and Family Services has created a website that allows parents to search for childcare providers.
The Western NY Child Care Council is a Rochester-based agency that provides comprehensive child care resources, training, and referrals for parents and providers. |
http://ocfs.ny.gov/main/childcare/looking.asp
|
| Domestic Violence | Willow Center
National Domestic Violence Hotline |
https://willowcenterny.org/
Call: (585) 222-7233 or Text: (585) 348 7233 800-799-7233 or text BEGIN to 88788 |
| County Mental Health Services | Monroe County Office of Mental Health | https://www.monroecounty.gov/mh
Monroe County Mental Health Mobil App |
| Shelters – for homeless or domestic violence for women | YWCA of Rochester and Monroe County
Willow Center Catholic Charities House of Mercy Family Promise of Greater Rochester |
https://www.ywcarochester.org/emergency-housing or 585-368-2220
https://ww2.fcscharities.org/services/shelters/ |
| Parent Aides | Monroe County Department of Public Health – Maternal/Child Division | https://www.monroecounty.gov/health-maternal-child-health |
| Food Cupboards | Foodlink
Local Cupboards |
https://foodlinkny.org/find-food/ |
| Alcoholics Anonymous | Intergroup | https://www.rochesteraa.org/
585-232-6720 |
| Narcotics Anonymous | https://nny-na.org/recovery-is-possible/
315-847-3842 |
|