What Happens For The Family?

The state law that governs the protection of children also provides protection for the rights of the parents, or of others legally responsible for the child.

  • Monroe County CPS uses a standard series of steps to respond to a report and investigate the reasonable suspicion of child abuse or neglect.
  • The CPS staff member also follows procedures to ensure that the parents rights are explained and supported.

The following chart lists the CPS response, the parents rights, and what the family will experience once a report has been registered.

Click on each below to view CPS’s response and parents’ rights.


  Child Protective Services (CPS) Response Parents Rights
1 The CPS staff checks the NYS Central Register for Child Abuse and Maltreatment Checks local case records for previous reports. Right to information in report: Parents can request a copy of all information in the NYS Central Register for Child Abuse and Maltreatment except for information that would identify the person who made the report or people who provided information during the investigation.
2 CPS staff member begins an investigation of the report within 24 hours:
3 Assessment of immediate need to remove child from home:
4 CPS continues assessment:
5 Outcome 1: Report Unfounded:
6 Outcome 2: Report Indicated CPS makes recommendations for service plan:
7 Closing the Case: